Job Summary

Responsible for the planning, coordination and delivery of hospitality operations across assigned venues, ensuring alignment between technical, operational and supplier requirements. The role leads venue operational readiness, CLW procurement and supplier coordination, accreditation, staffing, and match day and non-match day operations, while also assuming venue integration responsibilities for assigned venues. Please note that applicants must have the legal right to work in the United Kingdom.

Job Title	Operations Manager
Reports To	Head of Technical & Operations
Direct Reports	N/A
External Relationships	Key service providers, sub-contractors, labour brokers, host cities, facilities operators, and any other stakeholders, officials, and suppliers related to the delivery of the Events.
Internal Liaisons	Production Team, Procurement, Ticketing, Marketing, Sales, Event Logistics, and Legal Teams.
Location	Wilmslow, London, or remote (UK-based) – must be able to travel locally and across venues as required.

Key Accountabilities

Analyse stadium documentation and venue layouts, primarily for assigned and smaller venues, to support venue planning, operational readiness, and delivery integration.
Participate in venue inspections, prepare operational assessment reports, and coordinate follow-up actions.
Prepare venue operational delivery plans, staffing plans, readiness documentation, and venue integration requirements.
Manage CLW procurement processes, including supplier coordination, tender inputs, evaluation support, and operational requirement definition.
Own supplier and workforce accreditation processes for assigned venues and relevant cross-venue operational workstreams.
Recruit, train, and manage venue operational staff and temporary workforce teams.
Coordinate internal operational requirements, including uniforms, IT, staffing, equipment, and other venue support requirements.
Coordinate logistics, supplier deliveries, and venue operational requirements with internal teams and external providers.
Manage CLW suppliers across assigned venues and support cross-venue CLW coordination where required.
Support the coordination and integration of technical, operational, and supplier requirements throughout the planning and delivery phases.
Implement match-day and non-match-day operating procedures in line with Technical & Operations standards.
Oversee on-site venue operations and venue teams during tournament delivery.
Support issue resolution, operational reporting, and escalation throughout planning and delivery phases.
Ensure operational delivery is completed in accordance with agreed requirements, timelines, and budgets.
Transition into Venue Manager responsibility for assigned venues during the tournament delivery phase.

General

Working hours are Monday to Friday. Due to the nature of the business, additional evening and weekend work may be required.
Travel across venues, supplier locations, and project locations will be required in line with project needs.
Ensure effective communication with the immediate line manager regarding priorities, movements, and key project activities.
Diligently, timely, and efficiently carry out duties assigned by the project leader and immediate line manager.
Provide full support to the Company in meeting project deadlines and business requirements.
Manage queries and respond to information requests in a professional and timely manner.

Knowledge, Skills and Experience

Bachelor’s or Master’s degree, or equivalent, in Hospitality, Sports & Event Management, Business Studies, or a related field.
Practical experience and knowledge of operational planning and delivery for major sports events, hospitality programmes, or venue operations.
Experience in workforce planning, supplier coordination, accreditation, and venue operational delivery.
Experience supporting procurement, tender, and evaluation processes.
Strong planning, time management, conflict management, communication, and stakeholder coordination skills.
Ability to promptly address operational issues and coordinate practical solutions on-site.
Advanced Microsoft Office skills and confident use of operational trackers, planning tools, and venue documentation platforms. Ability to review venue layouts, plans, and operational drawings.
Fluent in English.

Beyond Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Please email your CV and cover letter:

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