BEYOND Hospitality has been appointed by Qatar Airways to deliver the Qatar Airways Holidays (QRH) Tour Operator Program for the FIFA World Cup 2026™, providing a white-label travel services solution comprising flights, accommodation, ground transportation, match tickets and potentially other ancillary services. The role requires the coordination and management of the supply of the accommodation product. The Accommodation manager supports the Tour Operator Program delivery by taking responsibility for ensuring that the correct inventory is available to the Pacific team, the rates and other contract details are correct, release deadlines are met, and descriptions and other customer-facing collateral is correct. In the build up to the Tournament the Accommodation manager will oversee the fulfilment of all hotel bookings and liaise with agents, properties and the Accommodation department to resolve any issues.

External Relationships: Interact and coordinate as needed with entities outside the organisation relevant to the tour operator travel program delivery and event.

Internal Relationships: Travel Services department (Commercial, Ground Transportation & Air Services), Project Management, Accommodation department, IT, Marketing, E-commerce, Sales Admin, Finance, Customer Services, Health and Safety, and other functional areas as required.

Key Accountabilities

• Monitor hotel inventory for QRH TOP packages sold for FWC26 across tournament host cities to ensure that availability meets demand based upon team progression.
• Utilize Pacific system to run reporting to accurately reconcile and track daily room night allocations and sales bookings with current hotel occupancy and rooming lists reporting and monitor future needs.
• Ensure that the fulfilment process meets customer expectations and BEYOND’s objectives.
• Identify any reservation issues as they become apparent and liaise with stakeholder to affect a solution.
• Act as initial Point of Contact for Venue Liaisons, Miami Command centre and QRH customer service team.
• Working closely with Travel Services Team – (commercial, ground transportation & aviation departments) to communicate customer needs, track and resolve problems and expedite work related to accommodations.
• Review hotel contracts/agreements to ensure accuracy in billing and reduce attrition risk.
• General data entry/administrative office tasks.

Requirements (Education/Experience) & Skills, Knowledge and Abilities

Experience: A minimum of 2 years of experience in the hotel/travel industry. Reservations agent, Sales/Events Coordinator or a similar role is highly preferred. Customer service or Call centre experience is preferred but not required.

Technical Skills: Proficient in MS Office (Teams, SharePoint, Excel, Word, PowerPoint) and planning software and online collaboration tools.

Core Competencies: Strong organizational and administrative skills with the ability to manage multiple workstreams, priorities, and deadlines concurrently. Analytical and proactive in problem-solving and risk management. Solutions-focused with a strong sense of ownership and accountability. Resilient and adaptable, thriving in fast-paced, agile, deadline-driven environments and performing under pressure. Collaborative team player with excellent interpersonal skills. Excellent written and verbal communication skills.

General

• Working hours 09:00 – 18:00 Monday-Friday. Due to the nature of the business, the candidate will be required to work after hours and on weekends as required and be available for long hours during events, including weekends and holidays.
• Demonstrate a positive attitude to all colleagues and team members.
• Work collaboratively with the wider BEYOND Hospitality and BEYOND Accommodation Team.
• Follow all policies and procedures related to absence, sickness, business travel and expenses, and ensure compliance within the agreed timeframe.
• Understand and strictly adhere to the Rules & Regulations established in the Company Handbook, and other internal BEYOND Hospitality policies and procedures.
• The nature of this event is such that it may be necessary to amend or add to your responsibilities as we get closer to 2026 and you will be required to perform any task that is allocated to you by senior management, specific to the projects at hand.
• Please note: If the Candidate is applying/appointed in the US they need to be a U.S. resident or individual with the right to work in the U.S. only. We do not offer visa sponsorship or facilitate visa transfers. If the candidate is applying/appointed in Mexico City must have the rights to work in Mexico, sponsorship will not be available.

Beyond Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law. We also participate in E-Verify.

Please email your CV and cover letter: