USA/Miami based
Fixed term (September 2026)
Hybrid/Office

The role of an Entertainment Program Manager involves overseeing the successful execution of a diverse entertainment program. This entails sourcing and coordinating suitable acts, dancers, musicians, DJs, artists, entertainers, static entertainment and more, to enhance the vibrant ambiance during major events held in various hospitality areas within the stadiums and villages (where applicable).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form as part of their pre-employment process.

Key tasks and responsibilities

• Managing the Request for Proposal (RFP) process, including issuing RFP documents, analysing market and agency proposals, conducting interviews, and recommending suitable agencies for appointment.
• Developing and implementing project plans to ensure the smooth execution of entertainment initiatives.
• Assist in creating and maintaining a comprehensive and up-to-date budget for all entertainment-related activities.
• Collaborating with the Legal department to prepare key performance indicators (KPIs) and other contractual documents.
• Providing guidance and oversight to entertainment agencies throughout all stages, from recruitment and training to event preparation and implementation.
• Potentially sourcing suitable entertainment actors directly for agency management or in-house management.
• Regularly reviewing agency reports and KPIs, identifying potential issues, and finding effective solutions.
• Liaising with the management team to understand requirements and updating them based on sales reports and scenarios.
• Preparing update reports and requesting approval for the Senior Management.
• Utilizing project management tools, for efficient task management and updates (excel).
• Oversight of the timely development and communication of the full technical requirements of the Entertainment Program.
• Arranging and attending meetings with agencies and the Technical/Stadium team as necessary.
• Participating in venue tours, specifically in locations with entertainment villages.
• Maintaining close collaboration with the Affiliates Manager and coordinating affiliate program entertainment requirements.
• Managing all accreditation-related matters, including accrediting actors/entertainers and their instruments/devices in collaboration with the accreditation department.
• Overseeing/Communication the structural requirements (e.g., stages), electricity, F&B, break-out/changing rooms, in coordination with the Technical & Operations team.
• Working closely with the Legal department on rights fees for music and contract negotiations.
• Drive the creation of static entertainment elements, such as immersive installations and themed experiences, to enhance the overall program.
• Generate and implement innovative ideas, keeping up with market trends and emerging technologies to ensure a cutting-edge entertainment program.
• Leverage personal network and industry connections to bring added value to the project, such as securing special guest appearances or unique collaborations.
• Collaborate closely with entertainment agencies to develop cost-effective solutions without compromising the quality and impact of the program.
• Cultivate a collaborative environment by working closely with agencies to brainstorm and refine ideas, ensuring the creation of an outstanding entertainment program.
• Briefing/Training of the Entertainment Programme Venue Managers.

During the event

• Close co-ordination and co-operation with Entertainment Co-ordinators and Agency personnel in the various stadiums, providing maximum support.
• Attending matches in venues where the activation plan is extensive or deemed critical.
• Conducting a final briefing with the agency on M-2 and M-1 to ensure readiness and receive the latest updates specific to the stadium or village.
• Monitoring the performance of the agency on match days, promptly identifying and escalating any actual or potential issues, and finding immediate solutions.
• Conducting post-match debriefs, preparing reports, and supervising their implementation.
• Monitoring match day reports from other venues and escalating any issues that may arise.
• Adapting the entertainment program based on reports and requirements after the group match stage.

Post-event

• Debrief with teams and agencies and reconciliation and finalization of accounts.
• Handling of any open issues.
• Preparation of an internal debrief/report and cost consolidation.

Education/ experience

• Bachelor’s degree preferred in a field such as media, marketing, hospitality, communication or similar field. Further experience in negotiating contracts. A strong working knowledge of the entertainment industry, the ability to continually network and strong written and verbal communication are all important skills.
• Minimum 5 years’ experience in event/entertainment management of large scale events/projects.
• Proven experience in managing entertainment programs within the hospitality or events industry.
• Strong knowledge of various entertainment genres, including acts, dancers, musicians, DJs, artists, and entertainers.

Professional skills

• Excellent organizational and project management skills to plan, coordinate, and execute complex entertainment programs.
• Ability to think creatively and bring innovative ideas to enhance the overall entertainment experience.
• Strong communication and negotiation skills to collaborate effectively with entertainment agencies and vendors.
• Ability to work under pressure and solve problems efficiently, especially during live events or matches.
• Exceptional attention to detail to ensure all contractual and legal aspects of the entertainment program are thoroughly addressed.
• Proficiency in budget management and cost control to create a cost-effective entertainment program without compromising quality.
• Ability to adapt and adjust the entertainment program based on feedback, reports, and requirements throughout the duration of the event.
• Strong leadership skills to oversee and guide entertainment agency teams, ensuring their performance meets expectations.
• Knowledge of venue requirements, safety regulations, and technical aspects related to entertainment productions.
• Flexibility to work evenings, weekends, and holidays as required during events and matches.

Physical work environment

• Travel 25-30%.
• Work will be performed in office setting and at the event location: inspection, meetings with technical & operations team, etc.
• Manual dexterity in using laptop and will be in front of a computer screen/monitors.
• Occasional walking, standing for long periods of time when at the venue site.

General

• Working hours are typically 8:30 – 5:30 Monday-Friday. Due to the nature of the business, you will be required to work after hours and at weekends as required.
• Will be required to assist with ad-hoc tasks if and when required
• The nature of this event is such that it may be necessary to amend or add to your responsibilities as we get closer to 2026 and you will be required to perform any task that is allocated to you by senior management, specific to the projects at hand