The Catering CSP Implementation Manager is responsible for the project planning, contract management, mobilization, operational delivery, and demobilization of catering services for BEYOND projects.

The CSP Implementation Manager will be responsible for managing one or more catering contracts across venues, while assisting with development and implementation of the catering strategy, planning and operations.

During the Operational Phase, the role will evolve into an operational role at venue level which may entail playing a lead role in the venue operations team, in addition to ensuring all catering operations are being run as planned.

Key Accountabilities

Strategy & Planning

• Develop a fundamental understanding of the hospitality products planned for events and identify and recommend opportunities to enhance client experience through improved operational delivery.
• In conjunction with the Catering Production team and the Procurement team, conduct thorough research and analysis of the local and international market.
• In accordance with the overall production and event strategy, assist with the development of the catering service levels and specifications for each of the hospitality products in line with the concept of operations.
• Provide relevant input as required during the procurement, tender, appointment and contracting processes for catering services alongside the senior members of the Production Department and other key departments within BEYOND.
• Participate in the evaluation of proposals from Catering Service Providers and key suppliers and work in partnership with other senior members of the Production and Procurement Departments to present objective and quantifiable analysis and recommendations for the Senior Management Committee prior to appointment.
• Provide input to the relevant departments as required during the drafting and review process of key legal documentation at all stages of the procurement process.
• As the primary point of contact, manage contractual and commercial timelines and responsibilities in the relationship between BEYOND and any allocated contracted service providers from award to completion of the contract.
• Ensure Catering Service Providers adhere to culinary programme planning and operational delivery requirements throughout the project, ensuring seamless implementation and management of the culinary supply chain, mobilisation, operations, and demobilisation.
• Assist with the determination of product specifications, food and beverage menu concepts, staffing ratios and all related scope of works by product.
• Lead and/or participate in meetings representing BEYOND's Catering interests with Catering Service Providers, Event stakeholders and other clients/partners.
• Assist in the development and delivery of workshops and educational sessions for Catering Service Providers, fostering streamlined communication and inter-stakeholder collaboration.
• Maintain oversight and manage the key timelines, milestones and deliverables as required and ensure that progress is tracked, and timelines are met for your designated tasks and workstreams.
• Liaise with, develop and maintain sound professional relationships with the relevant stakeholders relating to all Hospitality projects' catering planning, production and operations.
• Monitor and manage Catering Service Providers' project planning deliverables and other pre-event obligations in line with the master project plan and department risk register.
• Ensure designated Catering Service Providers and other suppliers deliver scope within the pre-agreed budget.

Operations – Planning and Implementation

• Ensure quality of all menus and services are delivered consistently to the highest pre-agreed standard and specification and is to a level commensurate with world-class major sport event elite hospitality experiences.
• Ensure that the Catering Service Providers are provided with all the necessary information, space, infrastructure and access to fulfil their obligations.
• Participate in the development, implementation and oversee processes to monitor both Catering Service Providers' and operations teams' work at allocated venue(s) to ensure fulfilment of the contract obligations and scope of works.
• Work in partnership with the relevant teams in FOH and BOH space allocations and planning, infrastructure, utilities and equipment layout design in terms of providing and delivering fully functional catering operational spaces, for Stadiums and/or External Villages.
• Participate in the development of operational narratives for each catering space and provide any necessary information and paperwork required to obtain licensing, permits and sign off from government and event stakeholders.
• Work with CAT Learning & Standards Manager to develop and define standard operating procedures per product per location, later working with designated Catering Service Providers to finalise and ensure implementation across the operation.
• Participate in the development and oversee the production of all necessary operational phase collateral such as daily run sheets, operational plans, policies and procedures for the applicable operations teams.
• In conjunction with the Catering Production team and the T&O team, develop and implement the handover and hand-back processes of all catering spaces in venue(s) at the start and finish of the Exclusivity Period.
• Oversee the coordination of the bump-in of all contractor groups to ensure spaces and equipment are complete, on schedule and handed over between different third parties following the correct process.
• Ensure all maintenance standby teams are available at venues and easily contactable during all operational periods.
• Develop a thorough understanding of all national and local laws and international legislation and best practice relating to Health & Safety, Food Safety and Hygiene standards and regulations within the catering industry and work closely with the Catering Production team to implement the necessary policies and procedures including hiring of qualified personnel/consultants where required to ensure full compliance by BEYOND and its appointed Catering Service Providers.
• Support the CAT Specialist Consultants to ensure all pre-event risk assessments, Health & Safety, Food Safety checks and Allergen Management checks are carried out.
• Ensure welfare standards for operations teams and all contractor workforces are to the pre-agreed standard.
• Participate in the development and delivery of the BEYOND venue operations team training programme.
• Manage, mentor, and motivate the Venue Operations Team, including both direct staff and contractors.

Communication & Reporting

• Provide ongoing reports regarding the monthly progress of all activities on the various projects in hand.
• Coordinate communication between Catering Service Providers, Event Stakeholders, other contracted service providers and key internal departments.
• Assist with the development and implementation of efficient catering operations reporting systems.
• Fulfil any prescribed reporting requirements established by the Project team and/or Event Stakeholders.
• Ensure input is provided as needed in terms of the issue logs and risk assessments as required.
• Where applicable, lead daily briefings and match day debriefings with Catering Service Providers in venue, including updates and issue resolution.
• Deal with customer complaints within the parameters of the prescribed complaint management process, equipping the operations team to manage client expectations and any confrontational issues that may arise.
• Follow the necessary processes and reporting to monitor and ensure all contractor groups have onboarded and respected the necessary policies and procedures for access and delivery to venues including any required workforce accreditation, vehicle permits, MDR '6 Keys to the Gate' etc.
• Escalate issues to the HQ Team that can't be resolved on the venue or may have a wider impact on other venues or other departments.
• Proactively troubleshoot quality and service issues before they escalate to customer complaints. Manage any complaints at the moment and close out such potential issues on the spot.
• Execute and consolidate all daily readiness reports and catering operational service reports.
• Develop, implement and consolidate Catering Service Providers' KPIs and any necessary consumption and reconciliation reports.
• Foster a positive team culture that encourages collaboration and mutual support among all team members.

Post-event

• Conduct debriefs with Venue teams and Catering Service Providers (CSPs), and assist with reconciliation, including cross-checking and resolving discrepancies.
• Address any outstanding issues and ensure their resolution.
• Prepare internal debrief and consolidate reports.

General

• Working hours will be in accordance with your employment contract and any applicable Relocation or Temporary Stay Policy.
• Due to the nature of the business, the role requires flexibility to work outside normal business hours, including evenings and weekends, as operationally required.
• The role involves travel and may require remote work, temporary assignments, or relocation depending on business requirements.
• Work will be carried out across a variety of environments, including on-site at event locations, during inspections, and in meetings with technical and operations teams, CSPs, staff, and external service providers.

Beyond Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Start Date: April 2027
End Date: July 2028

Applicants must be based in the UK and have the right to work in the UK.

If you are interested in this position, please send your CV and a cover letter directly to kirsty.dabner@beyond-hospitality.com with reference - CSP Implementation Manager

SUBMIT RESUME