This role was developed to support the Travel Ancillary Services in implementing its goals & objectives. The manager will be responsible for assisting with ground transportation logistics and services within and between the 16 FIFA World Cup 26’ Host Cities within USA, Mexico, and Canada. This is a high-pressure role that requires strategic planning, strong leadership, and the ability to manage complex logistics on a large scale.

Playing a critical role in providing a superior guest experience for a seamless and enjoyable World Cup, he/she will be responsible for moving significant quantities of people between cities and countries in a timely manner to ensure safety and on-time delivery. It is also envisioned that this role will encompass the operational delivery of specific airport transfers, excursions, and tours where required.

The position will be based in our corporate headquarters in Miami, FL and report to the Senior Manager, Logistics and Ground Transportation. The ideal candidate has a flexible mind-set, handles the unknown and thrives in a more ambiguous and fluid environment. High attention to detail, drives for efficiency and effectiveness, critical thinking and has strong and demonstrated problem-solving skills. He/she will have deep experience in travel/tourism specifically in ground transportation of large groups of people.

Company Overview

Established in 2023 by pioneers of sports hospitality, the team at Beyond Hospitality are experts in the management and sales of commercial hospitality programmes for major sports events. Our staff has delivered some of the most successful sports hospitality programmes ever, such as those at the FIFA World Cup™, Ryder Cup, and Formula 1® events including the British Grand Prix.

With decades of experience in the team, Beyond Hospitality doesn’t just deliver hospitality, we redefine it: setting global standards, pushing boundaries, innovating new products and means of delivery, and unlocking both traditional and new markets for our renowned clients and their aspirational events.

We are a truly global employer. Beyond Hospitality is headquartered in the UK, but our talented workforce now spans 68 territories and 25+ nationalities. The respected professionals in our teams are top-notch specialists in operations, sales, marketing, and event production – all aligned with our mission to provide superior world-class service and amplify sports events.

Working closely with sports event-owners and rights-holders, our team members have successfully managed and operated 48 global sports events in football (soccer), golf and motor racing, and are highly esteemed in event production, marketing, sales, customer service, IT and ecommerce, and product development.

Our core focus is ensuring superior hospitality experience for guests, creating unforgettable moments and providing exceptional service at these flagship sporting events.

Department Overview

The Travel Ancillary Services team has created a suite of travel products to be offered to customers during their purchase of hospitality packages. The travel products will include international flights into the host countries; domestic flights between Host Cities either provided by a scheduled airline or a series of charter flights organised by the Company; ground transportation options; attractions and tours. Travel is sold as bundled packages and individual components through a variety of B2C and B2B sales channels.

A key driver of the department is the delivery of high-quality products driving customer satisfaction, with the non-negotiable that they provide timely logistical services to ensure hospitality and events being purchased can be attended in an optimal manner.

Position – Core Objectives

Duties & Responsibilities:

• Assisting strategies for the ground transportation services and products to enhance the guest experience, improve efficiency, and ensure compliance with all relevant regulations and standards.
• Ensure proper service level agreements are in place with 3rd party vendors covering all pre-boarding ground services throughout the Americas and the 16 FIFA Host Cities.
• Ensure that all reasonable and appropriate safety processes and provisions are either met or surpassed by our own and the 3rd party activities through proper services agreements and approved policies.
• Assist with the audit process of the vehicle selection.
• Assist with the management of the fleet vehicle inventories required by Agents and Customer bookings.
• Serve as primary point of contact for transportation-related inquiries within the region.
• Oversee the day-to-day operations and assist where necessary with the delivery of service quality in all 16 Host Cities within the USA, Mexico, and Canada.
• Liaison for data reporting and database management of the ground transportation and tours/attractions of the Tour Operating System.
• Identify potential risk and develop contingency plans to mitigate disruptions to transportation services.
• Act as regional lead in the event of transportation-related incidents or emergencies.
• Establish and follow operational project plans.
• Lead the respective project teams during preparation, on-site operation, and reconciliation phases of each project.
• Monitor contracts with particular attention to contract milestones and deadlines.
• Invoicing control and prepare financial reports.
• Overseeing communication plan with Operations Team (when structured).
• Train and manage a team of transportation coordinators and support staff.
• Support department and other colleagues.
• Use recovery steps to respond to dissatisfied clients.

Experience, Education and Skills, Knowledge, and Abilities

Qualification/Experience:

• Associate’s Degree and/or Bachelor’s Degree in Hospitality, Tourism, or a related field preferred.
• Experience (5+ years) in logistics/ops management at a management level.
• Broad experience in tours, attractions, and product development, preferably in several of the FWC26 Host Cities.
• Deep knowledge of ground transportation operations and regulations.

Skills & Abilities:

• Demonstrated leadership skills.
• Experience working with different levels and requirements of client groups at a major tournament or event, preferred.
• High energy self-starter mentality.
• Strong project management and excellent communication skills.
• Strong critical thinking and demonstrated problem-solving skills.
• Fluent in English, with Spanish or any additional language is a plus.
• Detail-oriented and organized.
• Proficient in MS Office (Teams, SharePoint, Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
• Understanding of Tour Operating systems.
• Strong analytical and problem-solving skills, with the ability to analyze data.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with multicultural colleagues and external partners.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Office setting but also will be visiting vendors.
• 20-30% travel (and more travel early on).
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to access various departments of a given location.

BEYOND Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We also participate in E-Verify.